Unique Concept Extends Across Multiple Properties, Destinations.
Since its inception, Mexico Boutique Hotels (MBH) has offered travelers much more than a great room with a fabulous view. With the announcement of its innovative complimentary Hotel Concierge service, this eclectic collection of outstanding boutique properties once again raises the bar on the art of travel.
“’Concierge service’ in and of itself is not new,” explained Sylvie Laitre, Director of MBH, “but the fact that we offer assistance across separate hotels in multiple destinations is certainly beyond mainstream. Many of our travelers embrace our suggestions for ‘circuit tours,’ so it was a logical step for us.” In charge of this ground-breaking concept is Rocío Martínez Quintal, a member of the prestigious Clefs D’Or (www.lcdusa.org), the exclusive international association of professional hotel concierges.
“We want to extend our member hotels’ special brand of personalized service to each and every guest from the minute their stay is booked, no matter if that includes one property or several,” said the bilingual Martínez Quintal. “Whether it’s arranging a lunch stop as they travel from one of our hotels to another or shipping luggage to their destination ahead of time, there is no greater satisfaction than knowing I was instrumental in making their vacation unforgettable.”
One week prior to their arrival, Martínez Quintal contacts guests booked in member hotels* to confirm the details of their reservation and the services and amenities offered by the property, provides a recommended packing list for the destination, gives a weather forecast for their stay, shares information on recommended tours and/or activities in the area; asks about any special celebrations occurring during their stay, if they’d like to book anything in advance or, simply, how she can be of assistance.
“The post-departure is just as important,” says Martínez Quintal. “We want to know if both MBH and the property lived up to our mission of offering a quality brand with great hotels that provide wonderful experiences, so we contact guests after their travels with a personalized e-mail. We invite them to share their comments on the hotel’s MBH webpage and we ensure the hotel receives their reviews so we can keep refining every aspect of our service.”